With the constant rising need for updated technology, and faster effective work, software development has become an integral part of every...
Read moreA sneak peek into the world of Custom Development
Looking Back, Looking Forward
We are now one week into 2019, and we hope everybody is off to a great start! While we are very excited to start off the new year, we want to take...
Read moreFreshservice Consulting – Beyond just implementation!
Are you a large organization with a vast IT operation to satisfy internal needs of your multiple functions? Then Freshservice is the way to go!...
Read moreCanadian Firm as Preferred Freshworks Partner for North America
As a proud “Freshworks Partner” we are also part of the celebration for Freshworks raising $100 million this week. Entering the community of...
Read moreMore for a Freshdesk Customer!
Who is a Freshdesk Customer? A Freshdesk customer is one who aims to redefine customer support by- Automating repetitive work and save time...
Read moreFreshdesk Team Huddle – a new dimension to team collaboration!
As an experienced Freshdesk Consultant I want to bring multitudes of features brought to you by Freshdesk to improve the success of your support...
Read moreFreshSales Product Update: Lead Scoring Enhancement
Freshsales has recently enhanced there lead scoring system by bringing forth COLD, WARM, and HOT leads. Lead scoring helps you segment those leads...
Read moreWhat is an SLA? Why should customer service teams care about SLA?
What is an SLA? An SLA is a Service Level Agreement which are agreements between you and your client/customers. Here are 2 examples of an SLA: In...
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