For someone who has worked as a consultant for Freshworks formerly Freshdesk from 2011 to 2017, I have seen the product evolve over the years. I have represented Freshdesk at many events and [...]
In a world where service is the differentiator between a good business and a great business, customer expectations continue to grow. It is not an option to ignore this fact and it is imperative [...]
Ecommerce helps businesses increase their profit margin and directly connect with customers by removing the middleman. Whether you use Shopify, Magento, Woo Commerce etc. Here are some tips to [...]
Andrews Moses talks about CloudChoice and how we are helping businesses through SaaS solutions. His love for Niagara Region and Brock University in the conversations with the Goodman hosted by [...]
Self-service customer support is only for large corporations, myth or truth? Myth – it is not only critical for small business but also affordable; in fact as a small business you can’t afford [...]