Cloud Choice – Reinvent customer support and IT service desk.

CloudChoice provides
Freshworks Implementation.
Talk to our Freshworks Experts.

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We’re excited to announce that
CloudChoice was featured as a
2019 Canada Leader!

Need help with Custom Development?

Your Clients deserve a better service!

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Choose us to help you do just that with our solution…

Unleash the power of our cloud solutions!

Here is how we do it!

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SRE, DevOps &
Kubernetes Consulting

Every challenge has a CloudChoice SaaS solution!

What is your biggest business challenge? For most businesses it is how to reduce costs, increase efficiency and increase revenue, all while trying to manage the day to day business. CloudChoice was started to help clients solve their business problems through customized SaaS solutions. Where many vendors are driven by sales of their product, we specialize in first focusing on finding the root cause of a client problem, followed by an appropriate solution, thereby resolving business problems, at all levels- people, product or process. Enable smarter selling and master blaster customer service with CloudChoice. We can help you power your operations and achieve a whole different level of connect with your customers.

CRM

Your sales team needs a better CRM.
Your sales team can now use AI-based lead scoring, built-in phone, email, activity capture and more.

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Customer Service

Customer service is everybody’s business.
Let your customer service teams work together to resolve customer issues faster.

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IT Support

Everything you need for IT support
Get your IT team an insightful service desk software.

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Custom App Development

We custom build web & mobile applications to suit your needs. We specialize in implementing and maintaining your technology infrastructure to support your day-to-day business operations.

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We are proud to be associated with these technology forerunners

CloudChoice helped turn our firm's clunky help-desk into a fine-tuned ticketing system in only a matter of hours. They began by providing a quote that was firm-specific and based on the changes we were looking for, offering a very competitive price. Not only were they able to assist in providing and implementing best-practices for our FreshDesk, but they were able to complete actual coding on the back-end in order to make customizations specific to our firm. Their team is very responsive with fast turnaround times. In an instance where we required an urgent update, the CloudChoice team was able to get on a call and resolve the issue within a couple of hours. I highly recommend the CloudChoice team to anyone looking to ramp-up their ticketing system for maximum efficiency.

Carrie Frye

Great local business providing IT consulting services. Helpful, knowledgeable, professional and tech savvy owner, that can find the solution for a company of any size. Keep up with the great work!

Anna Akkerman

Chair Social Media / IIBA

Cloud Choice did a FreshDesk implementation and was incredibly responsive to our needs for our project. They went above and beyond when I had questions - connecting with my immediately and live to answer the question. Wonderful problem solvers, and can work with any level of understanding of web based solutions.

Terry Resney

Author / Linking Niagara

We discovered CloudChoice recently and have found their experience with CRM and integrations using some of the new APIs to be a great addon to our front-end sales funnel application, our custom telephone billing platform and our backend trouble ticketing system. Their staff is quick to offer solutions and their one-on-one training for my senior staff has been top quality.

Nicky Smith

Founder and CEO / Digitalphone.io

Cloud Choice has some exemplary resources to work with. They possess great enthusiasm and even greater knowledge of the products they offer. Working with them has been a wonderful experience, and I would recommend anyone looking for cloud solutions to use CloudChoice.

Sean Tanos

Local Guide

Working with CloudChoice consultants has been great! He knows exactly what’s needed from a support stack. He helped save our company a lot of time and money!

Solomon Thimothy

Solomon Thimothy / Clickx

Working with team CloudChoice was a pleasure! He was great helping us migrate to Freshdesk and helping us roll it out to our agents.