Understand your current practice
We need to know what your current challenges are and why you are looking for a solution. We know that every challenge has a solution – at CloudChoice, we find the right product or a mix of products that solves your business challenges. This also helps us find which features will benefit you the most.
Product set up
After understanding your challenges, we help you set-up and customize the solution. We set-up your accounts, implement the features you need, and test the processes your business will use.
User acceptance testing
We work with your team to come up with use cases and run a few tests to ensure that your challenges have been addressed, and it is working as intended.
Once the solution has been accepted, we offer online training to your entire team on how to use the solution before it goes live.
Basic setup : Fields, forms, look and feel.
Team and Email: Agents, groups and emails.
Automation : Auto-assign, SLA and notifications
Customization : Custom workflows, portal customization, integration with third-party apps
Reports : Set up reports for management or schedules.
$1995.00 – Garden and Estate Plan : 2 week implementation
Customer App Development – integrate legacy solutions with Freshworks product suite starting at $995
End-User Portal Customization – Complete portal customization so that the end-user portal looks like an extension of your website starting at $495
Services we offer
|FRESHDESK||FRESH SERVICE||FRESH SALES||FRESH CHAT||FRESH MARKETER|
|Email Channel||Incident Management||Smart Forms & Event Tracking||Integrate with site||Integrate with site|
|Advanced Social Channels||Asset Management||Intelligent Workflows||Configure Bots||Heatmap Analysis|
|Third-Party Integration||Analytics||Integrations||Assignment Rule||A/B Analysis|
|Satisfaction Surveys||Change Problem & Release Management||Reports Dashboard||Integration with CRM||Reports|
|Self Service Portal||Self Service Portal||Advanced CRM customization||Setup Poll and feedback||Split URL testing|