Blogs

We’re happy to announce that CloudChoice has recently launched a Zoho Books integration in the Freshdesk marketplace. Now, your agents can easily [...]

Traditionally, teams have tried measures such as email and spreadsheets to try and manage their customer service efforts, which should no longer [...]

Freshservice is a powerful IT help desk automation tool to manage incidents, assets, service requests and much more. And in this article, we will [...]

Here at CloudChoice, we help our clients solve their business problems by using SaaS solutions.  We focus on the core issues our customers are [...]

With constantly rising need for updated technology and faster effective work, Custom software development has become an integral part of every [...]

We are now one week into 2019, and we hope everybody is off to a great start! While we are very excited to start off the new year, we want to [...]

A lot of salespeople use videos as content when they send email. The traction rate of this new practice is growing extremely quickly in the [...]

Last week a potential customer and a significant name from the hospitality industry reached out to our team. They were contemplating [...]

Are you a large organization with a vast IT operation to satisfy internal needs of your multiple functions? Then Freshservice is the way to go! [...]

As a proud “Freshworks Partner” we are also part of the celebration for Freshworks raising $100 million this week. Entering the community of [...]

I love advertising. I’m one of those weirdos who actually enjoy watching ads on TV. As a result, instead of tuning out advertising as most of us [...]

Who is a Freshdesk Customer? A Freshdesk customer is one who aims to redefine customer support by- Automating repetitive work and save time [...]

As an experienced Freshdesk Consultant I want to bring multitudes of features brought to you by Freshdesk to improve the success of your support [...]

Engaging Customers on Social Platforms In 21st century most of the hunt down for the solutions happen through online search. Most definitely the [...]

Cloudchoice Freshdesk Consultants redefine Customer Support to yield customer satisfaction  In today’s competitive world, where every company is [...]

Consistent Customer Service! – The Ultimate Expectation: As a CRM consulting company, guaranteeing uncompromisable customer service is [...]

How inspiration hits an entrepreneur’s life is always an unpredictable miracle. In this post we bring to you the story of CloudChoice [...]

Pondering over a Personal Experience! On a fine sunny winter morning, my wife and I along with our friends decided to head to Toronto to test [...]

CRM applications are widely used by businesses for following top functions like: segmenting contacts, track customer communication, exchange [...]

So what’s the story? Not so long ago Hippo Video partnered with CloudChoice Inc. Hippo Video decided to expand their horizon till Niagara [...]

Freshsales has recently enhanced there lead scoring system by bringing forth COLD, WARM, and HOT leads. Lead scoring helps you segment those [...]

You are an entrepreneur looking to scale your startup, however, you run on a tight budget. Not every company has the luxury of Venture Capital [...]

CRM helps firms streamline their sales operations and serve their customers better. Moving from excel sheets to a CRM solution is a big change, [...]

What is an SLA? An SLA is a Service Level Agreement which are agreements between you and your client/customers. Here are 2 examples of an SLA: In [...]

Introduction to the Company CloudChoice Inc was created in 2016 by Andrews Moses. Andrews left a company called FreshDesk after working there for [...]

What is FreshTeam? We are happy to announce Freshworks newest product, FreshTeam, a product built for recruiters who are tasked with hiring great [...]

The Importance Managaging multiple brands, businesses, and products can definitely get complicated. Freshsales CRM lets you keep your finger on [...]

Experience Andrews Moses CEO/Founder of CloudChoice brings 5 + years of working with FreshDesk, and  expertise to take  our clients to the next [...]

Freshsales is a full-fledged CRM with integrated phone and email, user behavior tracking, lead scoring, deal pipeline management and more. It [...]

For someone who has worked as a consultant for Freshworks formerly Freshdesk from 2011 to 2017, I have seen the product evolve over the years. I [...]

In a world where service is the differentiator between a good business and a great business, customer expectations continue to grow. It is not an [...]

We were invited to participate in Startup Canada’s #StartupChat sponsored by Microsoft Canada. The focus of this chat was to help startups [...]

Ecommerce helps businesses increase their profit margin and directly connect with customers by removing the middleman. Whether you use Shopify, [...]

Andrews Moses talks about CloudChoice and how we are helping businesses through SaaS solutions. His love for Niagara Region and Brock University [...]

Today, I realized the power of consultative sales. I have sold to hundreds of clients in the past few years. I always believed in helping a [...]

Self-service customer support is only for large corporations, myth or truth?   Myth – it is not only critical for small business but also [...]

Ever heard of Murphy’s Law, not so sure? But, I’m sure you’ve all experienced it. “Anything that has to go wrong, will go [...]

Everyone I respected and admired told me that starting a company in Canada, especially in the Niagara Region wasn’t practical. I have a lot [...]

” You have a shared inbox where all enquiries from your website land? You mark emails as Unread when you have a follow up? You forward [...]

We have just soft launched the new Cloud Choice website.  We have many new features for this project build. We are working on some of the final [...]