How FreshDesk Streamlines Customer Service

Traditionally, teams have tried measures such as email and spreadsheets to try and manage their customer service efforts, which should no longer be the case. By implementing a customer service solution, your team will be able to reduce manual work, improve response times and build more efficient workflows. Freshdesk solves exactly this problem by streamlining your customer service from small teams to multinational organizations.

At CloudChoice, we implemented Freshdesk for one of our clients, Panoramic Properties. A well-established property management business naturally comes with its unique challenges. By merging many of their existing efforts into Freshdesk, the Panoramic team was able to manage tickets involving maintenance, vacancies, and media communications from one place. This move to FreshDesk helped their team significantly streamline their customer care efforts, reduce manual work and improve tenant satisfaction. Check out the Panoramic Properties page. 

Here’s how FreshDesk streamlines customer service problems –

Multi-Channel Communication:

Slow or inactive communications can be one of the biggest causes of customer dissatisfaction. With multiple channels to reach out to- inquiries, concerns, and comments can come from many directions.

Streamlining all of these channels under one roof, Freshdesk will allow your teams to respond and resolve customer enquires that come from email, chat, social media, and webforms all from within a single platform.

Automate Workflows:

Customer service efforts can be repetitive, take up valuable time and can often hurt team morale. With Freshdesk’s automation features, you can set up the workflows that will allow you to eliminate mundane tasks, paving way for much more cherished interactions.

Improve Response Times:

Using multiple tools can often result in slow or inactive communications with customers. With Freshdesk’s innovative ticketing and assignment capabilities, you can control the entire traffic by setting up rules and priorities, making sure your customer support agents get the right notification and can act right away.  This translates to faster responses and more desirable outcomes.

Customize Your Support:

Freshdesk is not only easy to use but highly customizable. From simple settings to custom integrations, the possibilities are limitless inside Freshdesk. Here’s how we at Cloudchoice helped many teams build custom applications to help serve their customers better from inside Freshdesk.

Customer Satisfaction: 

When it comes to customer success, knowledge is power. Freshdesk lets you set up customer satisfaction surveys to measure customer’s health and letting you take actions on them immediately.

These are numerous reasons why Freshdesk is a must-have solution for customer service efforts. To better understand, Check out our 2019 Freshdesk Demo video, that you can find below.

Sign up today to try FreshDesk for free! Or visit our website to talks to the experts and get your business consulted and streamlined.