The Best ITSM Software

Freshservice is recognized as a leader, the best software for mid-market IT teams, the most usable service desk software.

Everything you need for IT support

Easy to use and setup

Freshservices’s modern and intuitive UI requires minimal or no training and is customizable to IT and non-IT needs

Multi-channel support

Automate tasks, provide support for issues raised via email, self-service portal, phone, chat or in person

Empower users with knowledge

Offer information in the knowledge base and services in the catalog so employees can help themselves to options that meet their needs

Information at your fingertips

Maintain records of contacts, hardware, software, and other assets to be notified of all its details from acquisition to expiry

Work smarter on the go

Leverage our mobile service desk app for ios and Android to provide support within teams, manage assets, or request services.

Sign up today for more information.

CloudChoice helped turn our firm's clunky help-desk into a fine-tuned ticketing system in only a matter of hours. They began by providing a quote that was firm-specific and based on the changes we were looking for, offering a very competitive price. Not only were they able to assist in providing and implementing best-practices for our FreshDesk, but they were able to complete actual coding on the back-end in order to make customizations specific to our firm. Their team is very responsive with fast turnaround times. In an instance where we required an urgent update, the CloudChoice team was able to get on a call and resolve the issue within a couple of hours. I highly recommend the CloudChoice team to anyone looking to ramp-up their ticketing system for maximum efficiency.

Carrie Frye

Great local business providing IT consulting services. Helpful, knowledgeable, professional and tech savvy owner, that can find the solution for a company of any size. Keep up with the great work!

Anna AkkermanChair Social Media - IIBA
Cloud Choice did a FreshDesk implementation and was incredibly responsive to our needs for our project. They went above and beyond when I had questions - connecting with my immediately and live to answer the question. Wonderful problem solvers, and can work with any level of understanding of web based solutions.
Terry ResneyAuthor - Linking Niagara

We discovered CloudChoice recently and have found their experience with CRM and integrations using some of the new APIs to be a great addon to our front-end sales funnel application, our custom telephone billing platform and our backend trouble ticketing system. Their staff is quick to offer solutions and their one-on-one training for my senior staff has been top quality.

Nicky SmithFounder and CEO, Digitalphone.io

Cloud Choice has some exemplary resources to work with. They possess great enthusiasm and even greater knowledge of the products they offer. Working with them has been a wonderful experience, and I would recommend anyone looking for cloud solutions to use CloudChoice.

Sean TanosLocal Guide

Working with CloudChoice consultants has been great! He knows exactly what’s needed from a support stack. He helped save our company a lot of time and money!

Solomon ThimothyCo-founder, Clickx

Working with team CloudChoice was a pleasure! He was great helping us migrate to Freshdesk and helping us roll it out to our agents.

Richard Couto Director of Information Systems, Polaris Transport