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Reinvent customer support and IT service desk. Reinvent customer support and IT service desk.
  • Home
  • Solutions
    • CRM Support
      • Fresh Sales
      • Salesforce
    • Customer Support
    • IT Support
  • Services
    • Custom App Development
    • Consulting
    • Freshworks Implementation
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  • About US
    • CloudChoice Journey
    • Blogs
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 What is an SLA? Why should customer service teams care about SLA?
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By Andrews Moses
In Customer Service Tips, Customer Support, Freshdesk, Freshdesk
Posted September 25, 2017

What is an SLA? Why should customer service teams care about SLA?

What is an SLA? An SLA is a Service Level Agreement which are agreements between you and your client/customers. Here are 2 examples of an SLA: In the event of a downtime, the maximum time taken [...]

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