Freshdesk

We’re happy to announce that CloudChoice has recently launched a Zoho Books integration in the Freshdesk marketplace. Now, your agents can easily pull up contact related information from inside a [...]

Traditionally, teams have tried measures such as email and spreadsheets to try and manage their customer service efforts, which should no longer be the case. By implementing a customer service [...]

We are now one week into 2019, and we hope everybody is off to a great start! While we are very excited to start off the new year, we want to take a moment and reflect back on what happened in [...]

Are you a large organization with a vast IT operation to satisfy internal needs of your multiple functions? Then Freshservice is the way to go! You are aware of CloudChoice’s capabilities in [...]

As an experienced Freshdesk Consultant I want to bring multitudes of features brought to you by Freshdesk to improve the success of your support team. To collaborate with your desired team [...]

Freshsales has recently enhanced there lead scoring system by bringing forth COLD, WARM, and HOT leads. Lead scoring helps you segment those leads who are most interested and those who need [...]

CRM helps firms streamline their sales operations and serve their customers better. Moving from excel sheets to a CRM solution is a big change, but the whole point of moving to a CRM solution is [...]

What is an SLA? An SLA is a Service Level Agreement which are agreements between you and your client/customers. Here are 2 examples of an SLA: In the event of a downtime, the maximum time taken [...]

Freshsales is a full-fledged CRM with integrated phone and email, user behavior tracking, lead scoring, deal pipeline management and more. It allows us to manage and track our sales seamlessly to [...]