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Reinvent customer support and IT service desk. Reinvent customer support and IT service desk.
  • Home
  • Solutions
    • CRM Support
      • Fresh Sales
      • Salesforce
    • Customer Support
    • IT Support
  • Services
    • Custom App Development
    • Consulting
    • Freshworks Implementation
    • Implementation
    • SRE, DevOps & Kubernetes Consulting
  • About US
    • CloudChoice Journey
    • Blogs
    • Team
    • Customer Testimonials
    • Support
  • Contact

Freshdesk

Home / Cloud solutions /
 Zoho Books for FreshDesk, Our New Application on FreshDesk MarketPlace.
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By Darren Shortt
In Cloud solutions, Company News, Customer service, Customer Service Tips, Customer Support, Fresh Desk support, Freshdesk, Freshdesk
Posted October 28, 2019

Zoho Books for FreshDesk, Our New Application on FreshDesk MarketPlace.

We’re happy to announce that CloudChoice has recently launched a Zoho Books integration in the Freshdesk marketplace. Now, your agents can easily pull up contact related information from inside a [...]

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 How FreshDesk Streamlines Customer Service
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By Darren Shortt
In Cloud solutions, Company News, Customer service, Customer Service Tips, Customer Support, Fresh Desk support, Freshdesk, Freshdesk
Posted August 30, 2019

How FreshDesk Streamlines Customer Service

Traditionally, teams have tried measures such as email and spreadsheets to try and manage their customer service efforts, which should no longer be the case. By implementing a customer service [...]

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 Looking Back, Looking Forward
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By Andrews Moses
In Cloud solutions, Company News, Freshdesk, Small business, Startup
Posted January 7, 2019

Looking Back, Looking Forward

We are now one week into 2019, and we hope everybody is off to a great start! While we are very excited to start off the new year, we want to take a moment and reflect back on what happened in [...]

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 Freshservice Consulting – Beyond just implementation!
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By Andrews Moses
In Cloud solutions, Customer service, Customer Support, Freshdesk
Posted August 22, 2018

Freshservice Consulting – Beyond just implementation!

Are you a large organization with a vast IT operation to satisfy internal needs of your multiple functions? Then Freshservice is the way to go! You are aware of CloudChoice’s capabilities in [...]

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 Freshdesk Team Huddle – a new dimension to team collaboration!
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By Andrews Moses
In Cloud solutions, Customer service, Customer Service Tips, Customer Support, Fresh Desk support, Freshdesk, Freshdesk
Posted July 16, 2018

Freshdesk Team Huddle – a new dimension to team collaboration!

As an experienced Freshdesk Consultant I want to bring multitudes of features brought to you by Freshdesk to improve the success of your support team. To collaborate with your desired team [...]

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 FreshSales Product Update: Lead Scoring Enhancement
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By Andrews Moses
In Cloud solutions, CRM, Freshdesk
Posted December 15, 2017

FreshSales Product Update: Lead Scoring Enhancement

Freshsales has recently enhanced there lead scoring system by bringing forth COLD, WARM, and HOT leads. Lead scoring helps you segment those leads who are most interested and those who need [...]

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 Automate your sales using workflow in Freshsales CRM
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By Andrews Moses
In CRM, Customer service, Freshdesk, Small business
Posted October 13, 2017

Automate your sales using workflow in Freshsales CRM

CRM helps firms streamline their sales operations and serve their customers better. Moving from excel sheets to a CRM solution is a big change, but the whole point of moving to a CRM solution is [...]

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 What is an SLA? Why should customer service teams care about SLA?
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By Andrews Moses
In Customer Service Tips, Customer Support, Freshdesk, Freshdesk
Posted September 25, 2017

What is an SLA? Why should customer service teams care about SLA?

What is an SLA? An SLA is a Service Level Agreement which are agreements between you and your client/customers. Here are 2 examples of an SLA: In the event of a downtime, the maximum time taken [...]

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 How We Use FreshSales CRM
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By Andrews Moses
In CRM, Freshdesk, Small business
Posted August 1, 2017

How We Use FreshSales CRM

Freshsales is a full-fledged CRM with integrated phone and email, user behavior tracking, lead scoring, deal pipeline management and more. It allows us to manage and track our sales seamlessly to [...]

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Reinvent customer support and IT service desk.

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Saint Catharines, ON.
Canada L2R 7E8

Phone: 1-855-779-SAAS (7227)
Email: info@cloudchoice.ca

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Recent Posts
  • Zoho Books for FreshDesk, Our New Application on FreshDesk MarketPlace.
    Zoho Books for FreshDesk, Our New Application on FreshDesk MarketPlace.
  • How FreshDesk Streamlines Customer Service
    How FreshDesk Streamlines Customer Service
  • Freshservice Implementation Partner | Cloudchoice
    Freshservice Implementation Partner | Cloudchoice
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