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Reinvent customer support and IT service desk. Reinvent customer support and IT service desk.
  • Home
  • Solutions
    • CRM Support
      • Fresh Sales
      • Salesforce
    • Customer Support
    • IT Support
  • Services
    • Custom App Development
    • Consulting
    • Freshworks Implementation
    • Implementation
  • About US
    • CloudChoice Journey
    • Blogs
    • Team
    • Customer Testimonials
    • Support
  • Contact

Customer Service Tips

Home / Cloud solutions /
 Zoho Books for FreshDesk, Our New Application on FreshDesk MarketPlace.
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By Darren Shortt
In Cloud solutions, Company News, Customer service, Customer Service Tips, Customer Support, Fresh Desk support, Freshdesk, Freshdesk
Posted October 28, 2019

Zoho Books for FreshDesk, Our New Application on FreshDesk MarketPlace.

We’re happy to announce that CloudChoice has recently launched a Zoho Books integration in the Freshdesk marketplace. Now, your agents can easily pull up contact related information from inside a [...]

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 How FreshDesk Streamlines Customer Service
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By Darren Shortt
In Cloud solutions, Company News, Customer service, Customer Service Tips, Customer Support, Fresh Desk support, Freshdesk, Freshdesk
Posted August 30, 2019

How FreshDesk Streamlines Customer Service

Traditionally, teams have tried measures such as email and spreadsheets to try and manage their customer service efforts, which should no longer be the case. By implementing a customer service [...]

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 10 Expert Tips For Improving Email Using Video
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By Andrews Moses
In Customer Service Tips, Email Support
Posted November 30, 2018

10 Expert Tips For Improving Email Using Video

A lot of salespeople use videos as content when they send email. The traction rate of this new practice is growing extremely quickly in the market and will soon become a top trend. This is [...]

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 Using What You Sell: More Than Just Marketing
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By Andrews Moses
In Customer Service Tips, Small business, Startup
Posted July 26, 2018

Using What You Sell: More Than Just Marketing

I love advertising. I’m one of those weirdos who actually enjoy watching ads on TV. As a result, instead of tuning out advertising as most of us do, I tend to pay a bit more attention to it, [...]

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 More for a Freshdesk Customer!
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By Andrews Moses
In Cloud solutions, Customer Service Tips, Customer Support, Freshdesk
Posted July 18, 2018

More for a Freshdesk Customer!

Who is a Freshdesk Customer? A Freshdesk customer is one who aims to redefine customer support by- Automating repetitive work and save time Streamlining all the customer conversations in [...]

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 Freshdesk Team Huddle – a new dimension to team collaboration!
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By Andrews Moses
In Cloud solutions, Customer service, Customer Service Tips, Customer Support, Fresh Desk support, Freshdesk, Freshdesk
Posted July 16, 2018

Freshdesk Team Huddle – a new dimension to team collaboration!

As an experienced Freshdesk Consultant I want to bring multitudes of features brought to you by Freshdesk to improve the success of your support team. To collaborate with your desired team [...]

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 What is an SLA? Why should customer service teams care about SLA?
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By Andrews Moses
In Customer Service Tips, Customer Support, Freshdesk, Freshdesk
Posted September 25, 2017

What is an SLA? Why should customer service teams care about SLA?

What is an SLA? An SLA is a Service Level Agreement which are agreements between you and your client/customers. Here are 2 examples of an SLA: In the event of a downtime, the maximum time taken [...]

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Reinvent customer support and IT service desk.

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  • Zoho Books for FreshDesk, Our New Application on FreshDesk MarketPlace.
    Zoho Books for FreshDesk, Our New Application on FreshDesk MarketPlace.
  • How FreshDesk Streamlines Customer Service
    How FreshDesk Streamlines Customer Service
  • Freshservice Implementation Partner | Cloudchoice
    Freshservice Implementation Partner | Cloudchoice
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