Archives

Traditionally, teams have tried measures such as email and spreadsheets to try and manage their customer service efforts, which should no longer be the case. By implementing a customer service [...]

Pondering over a Personal Experience! On a fine sunny winter morning, my wife and I along with our friends decided to head to Toronto to test drive premium cars. None of us planned a buy, so it [...]

What is an SLA? An SLA is a Service Level Agreement which are agreements between you and your client/customers. Here are 2 examples of an SLA: In the event of a downtime, the maximum time taken [...]

Ecommerce helps businesses increase their profit margin and directly connect with customers by removing the middleman. Whether you use Shopify, Magento, Woo Commerce etc. Here are some tips to [...]