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What is an SLA? An SLA is a Service Level Agreement which are agreements between you and your client/customers. Here are 2 examples of an SLA: In the event of a downtime, the maximum time taken [...]

The Importance Managaging multiple brands, businesses, and products can definitely get complicated. Freshsales CRM lets you keep your finger on the pulse of your business by giving your tools [...]

For someone who has worked as a consultant for Freshworks formerly Freshdesk from 2011 to 2017, I have seen the product evolve over the years. I have represented Freshdesk at many events and [...]

In a world where service is the differentiator between a good business and a great business, customer expectations continue to grow. It is not an option to ignore this fact and it is imperative [...]