Ever heard of Murphy’s Law, not so sure? But, I’m sure you’ve all experienced it. “Anything that has to go wrong, will go wrong”, snow day or sunny day. So what happens when something goes wrong on the very day it shouldn’t. Should your customers have to resign to the fact that they are not going to be served. Well the truth is good customer support on such days is what makes you a cut above the rest and gives you those extra brownie points.
Here are a few steps to ensure your customers are not left stranded when they expect it the most.
Move customer support online
Find the right online customer support solution that works for you. Your employees can support customers from the comfort of their homes on snow days like today.
Setup a back-up phone system
Most customer support solutions include a virtual phone system. This ensures your support team need not be at their desk to answer calls or access voicemails. If its a snow day in Canada,why should your customers sitting in Florida suffer? Route calls to any phone and help customers on the go. Stay Local Think Global
Create a self-service portal
Create a portal where customers can access information when your team is not available to answer calls. A well documented FAQ’s sections can help you reduce workload and act as a backup when mother nature challenges your business.
Our hope is that your customer support becomes weather proof and you are able to serve your customers even when things go wrong. If you would like to get started today, feel free to signup for a 30 days free trial of Freshdesk here. If you need help, call our weather proof team at 1-628-400-7116.