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Who is a Freshdesk Customer? A Freshdesk customer is one who aims to redefine customer support by- Automating repetitive work and save time Streamlining all the customer conversations in [...]

As an experienced Freshdesk Consultant I want to bring multitudes of features brought to you by Freshdesk to improve the success of your support team. To collaborate with your desired team [...]

Consistent Customer Service! – The Ultimate Expectation: As a CRM consulting company, guaranteeing uncompromisable customer service is always our first priority. We believe what retains [...]

What is an SLA? An SLA is a Service Level Agreement which are agreements between you and your client/customers. Here are 2 examples of an SLA: In the event of a downtime, the maximum time taken [...]

The Importance Managaging multiple brands, businesses, and products can definitely get complicated. Freshsales CRM lets you keep your finger on the pulse of your business by giving your tools [...]

Experience Andrews Moses CEO/Founder of CloudChoice brings 5 + years of working with FreshDesk, and  expertise to take  our clients to the next level in maximizing their time and productivity. We [...]

For someone who has worked as a consultant for Freshworks formerly Freshdesk from 2011 to 2017, I have seen the product evolve over the years. I have represented Freshdesk at many events and [...]

In a world where service is the differentiator between a good business and a great business, customer expectations continue to grow. It is not an option to ignore this fact and it is imperative [...]